Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when interacting with our website or utilizing our services. We understand the importance of trust and transparency, and this policy is designed to provide you with a clear understanding of how we handle your information.

We collect certain types of information, including personal details like your name, contact information, and travel preferences, to provide you with a seamless and personalized experience. We also gather information about your interactions with our website to improve our services and offerings. Your privacy is paramount to us. We employ robust security measures to protect your data from unauthorized access, disclosure, or misuse. We are dedicated to complying with applicable data protection laws and regulations to ensure the highest level of security for your information. By using our website or services, you consent to the data practices described in this policy.

I. Information We Collect

We collect various types of information from and about you, including:

1. Personal Information: This includes your name, email address, phone number, home address, passport number, visa details, and date of birth. Such information is collected to facilitate the services you request, such as booking travel arrangements and managing your account with us.
2. Travel Information: We collect details related to your travel plans, including your destination, itinerary, travel preferences, and selected activities. This information allows us to tailor our services to your specific needs and provide a more personalized experience.
3. Payment Information: We collect partial credit card details, billing addresses, and related financial information. Please note that we do not store full credit card details on our servers. Payment information is processed through secure, third-party payment gateways compliant with industry standards.
4. Usage Data: We collect data on how you interact with our website, including your browsing history, search queries, and clicks. This information is collected through cookies and similar technologies to help us enhance your user experience and improve our offerings.
5. Device Information: We may collect details about the device you use to access our website, such as IP address, device type, operating system, and browser type. This information helps us optimize the performance of our website and ensure compatibility across different devices.
6. Sensitive Data: In certain circumstances, we may need to collect sensitive information, such as passport details, to fulfill your travel requests. We take special care to protect this data and only collect it when absolutely necessary.
7. Data Retention: We will retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

II. How We Use The Information

We use the information we collect about you to:

1. Provide, Operate, and Maintain the Website and Services: Your information is essential for us to operate our website and deliver the services you request.
2. Process Your Travel Bookings and Reservations: We Use your personal and travel information to process your bookings, make reservations, and ensure that all aspects of your travel experience are managed efficiently.
3. Send Confirmations, Invoices, and Travel-Related Information: After you make a booking, we will send you confirmation details, invoices, and any other relevant travel information.
4. Respond to Your Inquiries and Requests: We use your contact information to respond to your questions, requests, and any issues that may arise.
5. Send Promotional Emails and Marketing Materials: With your consent, we may send you promotional content, special offers, and updates about our services. You can opt out of these communications at any time.
6. Analyze User Behavior to Improve Our Offerings: We analyze anonymized user behavior to gain insights into how our services are used, enabling us to enhance our website and service offerings.
7. Comply with Applicable Laws and Regulations: We use information to ensure compliance with all relevant legal and regulatory requirements.
8. Data Minimization: We adhere to the principle of data minimization, collecting and processing only the information necessary to achieve the stated purposes.

III. Sharing your Information

We may share your information with third-party service providers who assist us in operating the website and delivering our services, such as:

1. Service Providers: These may include payment processors, cloud storage providers, customer support services, and analytics tools. These third parties are contractually obligated to use your information only for the services requested by us and to implement appropriate security measures to protect your data.
2. Business Partners: In some cases, we may collaborate with business partners to offer additional services. Your information may be shared with these partners only when necessary to deliver the services you request.
3. Legal and Regulatory Requirements: We may disclose your information if required by law, legal process, or in good faith belief that such action is necessary to:
   • Comply with legal obligations or regulatory requests
   • Protect the safety, rights, or property of you, our customers, or others
   • Prevent or address fraud, security, or technical issues.
4. Data Transfer: If we transfer your data outside your jurisdiction, we will ensure that appropriate safeguards are in place, such as data transfer agreements or other legally recognized mechanisms.
5. Law Enforcement Requests: We cooperate with law enforcement requests for data but will only disclose information in accordance with applicable legal processes and safeguards.

IV. Your Choices

You have control over how we collect, use, and share your information. You can:

1. Opt-Out of Promotional Emails: You may opt out of receiving promotional emails by following the unsubscribe instructions included in each email or by contacting us directly.
2. Update Your Personal Information: If any of your personal information changes, you can update it by contacting us at any time.
3. Request Access to or Deletion of Your Personal Information: You have the right to request access to the personal information we hold about you or request that we delete it. We will respond to such requests within a reasonable timeframe in accordance with applicable laws.
4. Data Portability: In certain circumstances, you may have the right to receive your data in a structured, commonly used, and machine-readable format.
5. Object to Data Processing: You have the right to object to the processing of your data, including profiling, in certain situations. Please contact us if you wish to exercise this right.

V. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We implement strict access controls and authorization procedures to limit access to your data to only those employees and service providers who need it to perform their job functions. While we take every precaution to protect your data, no internet transmission or electronic storage system is completely secure.

In the unlikely event of a data breach, we will notify you in accordance with applicable laws and regulations, detailing the nature of the breach and the steps we are taking to mitigate its effects.

VI. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take the necessary steps to remove such information from our records promptly.

VII. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post any changes on our website and notify you by email if significant changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data privacy rights, please do not hesitate to contact us. We are here to help and ensure that your privacy is respected and protected.

Last Updated on: 2024-11-24